We are thrilled to announce Ferd Scheepers (ING) as our second keynote speaker for the 2017 edition of Flink Forward Berlin! Ferd is the global Chief Information Architect of ING. Ferd has been driving ING’s journey to becoming a data driven company for the last 4 years. He has published on Data Lakes, and is a frequent speaker on both major vendor conferences, and on open source summits. Currently he is championing the Apache Atlas open metadata initiative.
Passionate about data, both on the opportunities and the risks, Ferd loves to share his vision and ideas on what data will mean for both companies, and for individuals.
Ferd will present the keynote “Taking away customer friction through streaming analytics”. As many industries, banking is undergoing a fundamental change because of the software revolution. No longer are banks competing only on interest rates and having the best traders, these days customer experience and having the best engineers are the focus. In this changing world, banks compete with new start-ups, the so-called Fintechs, and with large platform organisations such as Google, Facebook and Apple. At ING, they believe that staying ahead of the game means changing how they interact with their customers, no longer a traditional model of waiting for the customers to come to the bank through their website or apps, but to actively reach out to the customer with information that is relevant to him or her in order to make their financial life frictionless.
Many of these changes are driven by reacting to all events that are relevant to the customer, and using streaming analytics to be able to reach out to the customer in milliseconds after the event occurs. Apache Flink is key for ING to achieve this.
This presentation addresses how ING approaches the challenge, the role that Apache Flink plays, and the consequences regulations have on how ING works with Open Source in general, and with Apache Flink (and data Artisans) in particular.